Employees participating in Emory's commuter benefits program may receive an employer-issued Breeze Card for use. As you begin using the card, please review the guidelines below.
Using Your Card For The First Time
No special activation is required to begin using your card. To ride, simply tap the card at the correct provider's fare gate (MARTA or Xpress) and zone (Xpress Blue or Xpress Green) for which you were approved.
Managing Your Breeze Card Account
Employees may register their Breeze Card and check their account at https://www.breezecard.com. Create your account to view your trips and passes as well as your card history.
Should I link my employer-issued Breeze Card to my personal email?
No. We recommend that if you register an account on Breezecard.com for your employer-provided card that you use your Emory email to keep the accounts separate.
Should I add my employer-issued Breeze Card to my phone's wallet?
No. Employer-provided transit benefits are only supported on the physical employer-issued Breeze Card at this time.
The reader shows that my monthly benefits expire at the end of the month? Do I need to reapply?
No. Benefits are auto-loaded monthly. If you remain eligible, your next month's benefits will automatically be reloaded to your employer-issued Breeze Card.
What should I do if my card shows a negative balance or 'Insufficient Funds'?
Email our team at commute@emory.edu immediately with your name, Employee ID, Breeze Card number, and a description of the issue.
Emory University Employees with Hybrid or Multi-modal Schedules
Transit benefits are provided to match your work schedule. If you are an Emory University employee who commutes using transit on a hybrid schedule or do not use transit 5x per week to commute to work, a Breeze Card preloaded with trips may better align with the number of days you commute each month. When additional trips are needed, you can simply submit the Breeze Card Reload Request Form for additional trips.
How can I see how many trips I have remaining?
Each time that you tap your Breeze Card while boarding a bus or entering or exiting a rail station, the reader will display the number of trips remaining.
When can I request my Breeze Card be reloaded with trips?
Additional trips may be requested once your balance reaches 10 trips or less. The Breeze Card Reload Request Form is only for employees who are currently approved for transit benefit and are requesting additional trips.
How long will it take to receive additional trips after completing the request?
Please allow 3-5 business days for additional trips to be added to your Breeze Card.
Do unused trips expire at the end of the month?
No. This is a benefit to preloaded trips. Unused trips remain on your Breeze Card until they are used, which aligns well with employees who
Can I request additional trips in advance?
No. Additional trips may be requested when your current balance reaches 10 trips or less. This helps ensure transit benefits are provided based on your commuting needs.
What if my work schedule changes?
Your transit benefit can be changed if your work schedule changes. Complete a new Commuter Benefits Application indicating your updated work schedule. Our office will review and update your transit benefit.
Xpress Fare Zones
Employees who register for and utilize Xpress should be aware of the difference between the Green & Blue zones. Some routes include trip times that are designated as either Blue or Green, and riders should be aware and confirm with the operator prior to boarding. Blue Zone passes are not valid on Green Zone designated bus.. Breeze Cards with only Blue Zone passes tapped while boarding a Green Zone bus may cause the card to go into a negative balance, which blocks the card from being used until the negative balance is paid.
Before enrolling or changing your Xpress commute, verify whether your park-and-ride location is designated as a Blue Zone or Green Zone. Choosing the correct fare zone helps prevent fare discrepancies, negative balances, and interruptions to your monthly transit benefits.
If I choose Xpress, do I have to select a fare zone?
Yes. Employees selecting Xpress must choose either the Blue Zone or Green Zone. Your employer-issued Breeze Card will only provide access to the fare zone assigned to your account.
Can I ride in a different Xpress fare zone?
No. Your employer-issued Breeze Card only provides access to the fare zone loaded to your card. If you ride outside your assigned fare zone (or a different agency), you are personally responsible for paying any additional fare required by MARTA or Xpress.
Travel outside your assigned zone may result in a negative balance or 'Insufficient Funds.' MARTA and Xpress will not remove negative balances.
Riders are responsible for resolving the balance before employer-provided benefits can be restored or reloaded. This will delay the use of your employee benefits.
How do I know if my Xpress stop is in the Blue Zone or Green Zone?
Xpress routes are classified into two fare zones. The fare depends on the park-and-ride location the route serves:
- Green Zone: Routes serving park-and-ride locations closer to Atlanta.
- Blue Zone: Routes serving park-and-ride locations further away from Atlanta.
Each zone has a different fare price. To determine which zone your route falls into, visit here and scroll down for a detailed list of park-and-ride locations and their corresponding zones.
Some routes have only Green Zone stops. Some only have Blue Zone stops. Some routes, such as the Xpress 415 - Sugarloaf Mills / Indian Trail to Emory, have stops at both Green and Blue Zones.